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StudioLive III 32SC - Issues with Studio One

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studiowookie

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Here are the main issues, presented in PreSonus Passover style...

The Four Questions (For PreSonus StudioLive III 32SC & StudioOne Pro)

1. On all other mixers, we plug in headphones and hear things... why on THIS mixer do we have to dive into a million settings and still fail to get signal working?

2. On all other mixers, if we raise the level of a fader, the volume raises with it, in real time... why on THIS mixer do we raise the volume, have nothing change, then scare everyone within 2 city blocks 10 seconds later when the volume change actually registers?

3. On all other DAWs, we play back what we have just recorded and hear it through the mains... why on THIS DAW & mixer, do we hear nothing until we spend an hour trying to figure out some crazy alternate digital routing just to get a signal?

4. On all other mixers & DAWs, we automatically hear audio sent out to MAIN 1/2 through the monitors... why on THIS mixer & DAW do we have to spend an hour or so playing with UC trying to digitally manipulate signals just to get audio through the monitors?

BONUS. On all other DAWs & digital mixers, a factory reset or default brings the gear and software into some logical order where everything works as one might expect... why on this DAW & mixer does it just start the whole process over with no audio from the headphone jack on the mixer nor the mains?

MORE BGD INFO: SL 32SC connected to Mac Mini M4 Pro via USB. Two mics connected XLR inputs 1 & 2. Two Eris Pro 6 Studio monitors connecter to L&R MAIN Outs on the SL mixer. Live output 'should' be the sound of the people talking on the mics, and StudioOne output should be the playback of recorded content in the session. Light experience with Studio One compared to 20+ years of Pro Tools (and other DAWs)

BEGGING for some help here. I have watched hours of 'tutorials' trying to find answers, and not finding them. We are on a time crunch and have many interviews to record tomorrow.
 
You failed to provide information about your setup:
- what's connected to what, where and how (utp/usb/wifi/other, audio inputs, speaker/monitor outputs, ...)
- what (wtr. mix content) is provided from Studio One and what's provided live
- what's your (or your entourage's) experience level with Studio One, compared to all those other DAWs

For any help you have to do better in providing details. We're not clairvoyant here :confused:
 
SwitchBack said:
You failed to provide information about your setup:
- what's connected to what, where and how (utp/usb/wifi/other, audio inputs, speaker/monitor outputs, ...)
- what (wtr. mix content) is provided from Studio One and what's provided live
- what's your (or your entourage's) experience level with Studio One, compared to all those other DAWs

For any help you have to do better in providing details. We're not clairvoyant here :confused:
Click to expand...
Post updated for the non-clairvoyant. :cool:
 
Welcome to the Forum!

Please update your signature (see link and example in mine) with your system specs to help expedite responses.

Post some screenshots or a link to a video that shows your issues.
That will at least give us a clue as to what may be setup incorrectly.

Here's a SIII/Studio One FAQ for the issue you're describing...

SIII FAQ - No Audio.png


Series III Mac Audio Setup.png
 
Trucky said:
Welcome to the Forum!

Please update your signature (see link and example in mine) with your system specs to help expedite responses.

Here's a SIII/Studio One FAQ for the issue you're describing...

View attachment 864
Click to expand...
I will check back in the studio in about an hour. But the Tape In... isn't that JUST to play sound out from your computer via USB connection through the mixer? VS getting regular audio that is routed to Main L&R/1&2 output to show up through the phone jack and main outputs?
 
OK, I'll give it a shot:

  1. Headphones functionality is maybe the one awkward default on the mixer. Switch it from Radio to CR for a more familiar way of working.
  2. Fader response should be instant. Anything else suggests a problem, e.g. a firmware/driver/UC mismatch.
  3. Resetting project and scene on the mixer, with all suboptions checked (blue) should default inputs to use the analog inputs of the mixer, and mix to the Main analog outputs. Note: Resetting project/scene will also reset headphones to Radio again! For inputs from the Mini you have to set individual inputs to use input from USB.
    Studio One is different from most DAWs in that it has an I/O matrix between Songs and inputs/outputs to the interface. It really helps to use one of the song templates to get you going quickly with this.
  4. Resetting project and scene on the mixer should fix this, after fixing the (firmware/driver/UC mismatch?) fader response problem that is.
Bonus: Be careful with factory defaults as it also resets firmware to how the mixer left the factory. Good chance that this is not the right version to go with the UC/drivers on your Mini. Check for updates, preferably by connecting the mixer directly to a LAN with internet access (much faster than via USB).
 
SwitchBack said:
OK, I'll give it a shot:

  1. Headphones functionality is maybe the one awkward default on the mixer. Switch it from Radio to CR for a more familiar way of working.
  2. Fader response should be instant. Anything else suggests a problem, e.g. a firmware/driver/UC mismatch.
  3. Resetting project and scene on the mixer, with all suboptions checked (blue) should default inputs to use the analog inputs of the mixer, and mix to the Main analog outputs. Note: Resetting project/scene will also reset headphones to Radio again! For inputs from the Mini you have to set individual inputs to use input from USB.
    Studio One is different from most DAWs in that it has an I/O matrix between Songs and inputs/outputs to the interface. It really helps to use one of the song templates to get you going quickly with this.
  4. Resetting project and scene on the mixer should fix this, after fixing the (firmware/driver/UC mismatch?) fader response problem that is.
Bonus: Be careful with factory defaults as it also resets firmware to how the mixer left the factory. Good chance that this is not the right version to go with the UC/drivers on your Mini. Check for updates, preferably by connecting the mixer directly to a LAN with internet access (much faster than via USB).
Click to expand...
Thank you!!! I will try this shortly. #1 is interesting. Hopefully that fixes things. I agree with #2 as I have used earlier GENs of this mixer and never experienced anything like that. #3 would I reset project and scene directly in the touch screen of the mixer? Or via StudioOne software? Or UC? thanks again!
 
studiowookie said:
Thank you!!! I will try this shortly. #1 is interesting. Hopefully that fixes things. I agree with #2 as I have used earlier GENs of this mixer and never experienced anything like that. #3 would I reset project and scene directly in the touch screen of the mixer? Or via StudioOne software? Or UC? thanks again!
Click to expand...
Project/Scene reset can be from the touch screen (via the scenes button) or from UC (button below the cog wheel).
 
studiowookie said:
I will check back in the studio in about an hour. But the Tape In... isn't that JUST to play sound out from your computer via USB connection through the mixer? VS getting regular audio that is routed to Main L&R/1&2 output to show up through the phone jack and main outputs?
Click to expand...
"Tape In" (USB 37/38) is also where audio from Studio One (see screenshots I posted) is routed.
 
Most of this is working. But my LORD the latency is ATROCIOUS! I enabled 128, 64, then maximum while engaging 'low latency mode'. still horrible. How is this a thing? Any thoughts on something I might not have tried? I expect a low latency mode to eliminate latency by monitoring basically direct on the mixer. But that apparently is not happening.
 
Isn't there a mode that has the mixer still function to record and playback, but also removes all processing? That way maybe decreasing audio roundtrip ms times?
 
From mics to monitors there should be NO latency (or negligible anyway) as the audio for this doesn't leave the mixer. Disable track monitoring for these tracks in Studio One. As for the channels originating from Studio One make sure you run this test.
 
Like Switchback said, I have no latency tracking on the SIII.
Post some screenshots or a link to a video that shows your issues.
That will at least give us a clue as to what may be causing your latency.
 
And now the issue is I can hear monitoring (with a bit of latency) but it is not recording when we start recording. We hear it, but the routing is FUBAR somewhere since it just flatlines on the tracks.
 
studiowookie said:
And now the issue is I can hear monitoring (with a bit of latency) but it is not recording when we start recording. We hear it, but the routing is FUBAR somewhere since it just flatlines on the tracks.
Click to expand...
Did you arm the tracks for recording? Per track in Studio one recording and monitoring are separate buttons. But there's a default setting in the Peferences (under Advanced/Console) where 'Audio track monitoring follows record'. You don't want that with hardware monitoring.
 
yes, they were armed. I had to leave after fighting the battle for many hours. I will check tomorrow again.
 

Filed Ticket With Support...​

Urgent: Cannot record StudioLive 32SC in Studio One Pro but works in Logic Pro just fine​

We hook up StudioLive 32SC to computer, Mac mini M4 Pro.​


In Logic Pro: Works fine, shows up in I/O, records fine. But no zero latency monitoring.

In StudioOne Pro: ZERO LATENCY works fine, but nothing shows up on meters in StudioOne Pro and nothing records. Just silent flatlines.
 
Also, transport controls aren't working nor giving me an option to assign them to StudioOne Pro in the drop down
 
These type of questions are defined in the SIII Owner's manual...

StudioLive® Series III 32SC Digital Console Mixer Manual

Studio One needs to be open (and also allowed in Mac permissions/firewall) before it will show in the dropdown list.

(Transport Control)...
Transport Control.png


Software Control.png


We've asked you to post SIII/Studio One/Mac setup screenshots or a link to a video that can help us see what may be causing your issues but you've not done so.
 
Good to get support involved but this thread also feels like you're trying to run before you learned to walk: Unfamiliar DAW, using the deep integration of Series III functionality in Studio One, using the console to control Studio One... Trying to accomplish all that at once may be overambitious. There's incredible flexibility both in Studio One and in the Series III mixers. With that comes complexity and a learning curve. You've changed the title of this thread which is good because it removes the burning house urgency from it. Invest a little time discovering the audio routing structure (inside and between mixer and DAW) and how control (between mixer and DAW) is handled. Goes a long way :)
 
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