Suddenly locked out of Studio One v7.x

[dkaimone]

Ok, I did read the long thread "If you are having a problem logging into Studio One, please take a look at this article" and have created a ticket with Fender, but I really don't want to wait days to be able to get back to work.

I’ve been happily running Studio One v7x. I have not yet upgraded to V8 as things are working so well right now and I don’t want to mess it up. Anyway, just tried to launch it and I got this:

I also tried validating manually and got this:

I don’t know where I would find my license file. I don’t see anything in my account on the Fender page. I’m paid through January 2027

I would really like to keep working on my music. Ideas?

 

[JBMusic]

Did you try your account in the Fender account (my.fender.com). I had the same problem until I changed my password. Anyway, you should find your license key there. If you don't already, you may have to start an account there. Good luck.

John B

 

[SwitchBack]

Perhaps run in demo mode until they get you sorted?

 

[tulamide]

One thing you may not thinking of, is updated terms of use that you didn't accept yet. Another one might be a hacker's attempt of highjacking your account. In all cases above and the ones I mentioned, you need to log into your myfinder on the web. Go there first.

 

[dkaimone]

Fender (Jonny) responded to my ticket. It didn't direct me exactly in the right direction, but it got me looking for a hidden authorization file in my MacOS library that I had to delete. Validated fine after that.

 

[LixiSoft]

Care to share? Thanks in advance

 

[dkaimone]

Care to share? Thanks in advance

It was a file called 'PreSonus_StudioOne_OAuth", which I found through the keychain utility.