Mustang Native and Rumble Native quit working after the 8.1.0.112630 update

[JSW]

Very random action causes the plugins to be unusable! For example, If I click on save, the screen showing the amp goes black and I can only scroll through existing patches using the arrows at the top. When I select one, the amp and any other blocks do not show up.
The number of things the app does incorrectly are simply too numerous to mention.
I have reinstalled Fender Studio Pro twice in order to solve the issue, but to no avail.
Any help would be GREATLY appreciated!

 

[Gary Shepherd]

I haven't ever used either I'm afraid but just tested them - and I have had the same result as you. This is a major bug with these plugins. Can you raise the Support Ticket?

I have moved completely over to the Bogren amp plugins which are superb and simple to use. Hence I did not discover this issue with the Fender amp plugins. Major issue.

 

[JSW]

I haven't ever used either I'm afraid but just tested them - and I have had the same result as you. This is a major bug with these plugins. Can you raise the Support Ticket?

I have moved completely over to the Bogren amp plugins which are superb and simple to use. Hence I did not discover this issue with the Fender amp plugins. Major issue.

My time is limited for the rest of the day and first half of tomorrow, but I'll try to contact support later tomorrow. I did notice this in the Fender\ Studio Pro 8\Extensions\ mustangmodels folder in the metainfo.xml file:
"
XML Parsing Error: undefined entity
Location: file:///C:/Program%20Files/Fender/Studio%20Pro%208/Extensions/mustangmodels/metainfo.xml
Line Number 6, Column 2:
<Attribute id="PackageDescription" value="Fender&reg; Mustang&trade; and Rumble&trade; amp and effects models"/>
--------^

 

[Gary Shepherd]

My time is limited for the rest of the day and first half of tomorrow, but I'll try to contact support later tomorrow. I did notice this in the Fender\ Studio Pro 8\Extensions\ mustangmodels folder in the metainfo.xml file:
"
XML Parsing Error: undefined entity
Location: file:///C:/Program%20Files/Fender/Studio%20Pro%208/Extensions/mustangmodels/metainfo.xml
Line Number 6, Column 2:
<Attribute id="PackageDescription" value="Fender&reg; Mustang&trade; and Rumble&trade; amp and effects models"/>
--------^

Okay - I have opened a ticket and used your text for it - but it would help if you also raise one and add the error report.

 

[JSW]

Okay - I have opened a ticket and used your text for it - but it would help if you also raise one and add the error report.

I added a ticket this morning and included the Parsing Error statement.
I'm not sure if it is related, but it surely seems to be.

By the way, Gary, Thanks for letting me know that it wasn't just me.
It gave me the freedom to quit chasing my tail!

Jon

 

[Gary Shepherd]

Still no reply to my Support Ticket - raised many days ago.

 

[JSW]

Same here. No answer yet. Later today, I plan on commenting to all of the YouTube posts from Fender of Mustang and Rumble not working since the update. Perhaps that will increase attention.

 

[Gary Shepherd]

Same here. No answer yet. Later today, I plan on commenting to all of the YouTube posts from Fender of Mustang and Rumble not working since the update. Perhaps that will increase attention.

Yes - it is the lack of response that is annoying - I am not expecting an immediate fix but an acknowledgement would be good to see it had been noted. Unless Fender have cut the support for this software.......

 

[Gary Shepherd]

I have had a response from Support - I have responded with screenshots. You don't need to use that SAVE button as you would save the patch using the plugin menu bar in the usual place - but clearly this is an anomoly. The TUNER button does seem to work.

 

[JSW]

I also got a message from support this morning.

I tried saving and loading presets using just the Preset menu functions as you mentioned and was able to get my own presets saved but NOT loaded so that I could use them. It looks like I will NOT be able to use the plugin for now.

In my opinion, however, the interface for the Mustang and Rumble plugins are very poor in general.

Thanks for your help, Gary!

 

[Gary Shepherd]

I received a message but you are not meant to reproduce what they say on this forum - so I would amend your post and delete their comment.

But yes the plugin is usable but that button needs sorting out.

 

[JSW]

Thanks. I am new and not up on the rules here.

I amended my post as you suggested and also changed what I said earlier about getting it to work. Are you able to load and use a preset?

It looks like I won't be messing with it until we get an update.

Thanks, again.

 

[Gary Shepherd]

Yes able to use a preset and load them as long as I don't touch that SAVE button.

The rules are about the fact that you are not supposed to share on forums private communications from Fender/Presonus - it is a legal thing. They are communicating with individuals on a private basis and don't want it broadcast on a public basis. Just saving you being admonished later!

 

[JSW]

Thanks once more for your help, Gary.
I asked them yesterday about work-arounds. I just saw that they responded...

There are none, but the fix should be "soon".

 

[scottyo7]

Wo

The rules are about the fact that you are not supposed to share on forums private communications from Fender/Presonus - it is a legal thing. They are communicating with individuals on a private basis and don't want it broadcast on a public basis. Just saving you being admonished later!

Wow, I didn't know that!
That seems weird... if someone shared a Solution from Support, it'd benefit all of us with the same question.