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Harmony Wizard loads (seemingly) but simply doesn't activate or work

Lukas, I hope you had a nice weekend and here is a quick update (as always, thanks for your devoting to working on this :)):

I tried reinstalling FSP as suggested, and initially made the unknowing mistake of loading a backup EXE file that was ver. 8.0 (over my 8.1.1), which resulted in a "Scripting Error" box re: my AtomSQ and an immediate and complete shutdown of FSP. "What did I just do"? :D I figured out the mistake, reloaded 8.1.1 and the scripting error disappeared. I then tried activating HW, no luck; tried uninstalling/reinstalling, and same.

I then wondered if I should uninstall HW from the old studio computer (just a thought :)) which I did while connected to the internet just in case, but attempts to activate/reinstall, etc. on the new machine failed. Well it seemed like a clever idea.

I took a photo of the failed activation as requested (attached), but didn't have your message in front of me re: having both the FSP Activation box and the failure box in the same photo -- I took your website's screen saying it's activated with the failure box overlaid.* Hopefully that helps Fender.

In the meantime, though, re: your comment of being out of ideas, I had one other -- can we essentially cancel my prior purchase (or just ignore it), and I'll again uninstall, and then you can create a new HW plugin for me. If that one fails, then there definitely is a problem on Fender's end. Just a thought.

Thanks for your help.

Steve



*The thumbnail doesn't show the white failure box and hopefully that's just because the screengrab is a bit wide. If it's a problem I can email the JPG.
 

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  • Activation Fail Screenshot for Lukas.png
    Activation Fail Screenshot for Lukas.png
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