Crashes with Third Party Plugins

[Teksonik]

I've come to love Studio Pro 8 a great deal but I'm finding it a bit crashy here when working with third party plugins, mostly synths. FSP has generated 7 "problem logs" since August 19th and if I remember correctly all of them were when working with synths.

The latest one generated yesterday contains no data but the previous ones do although the data is pretty much unreadable. So do others have issues with crashes while working with third party plugins? The example shown below is from Synapse Audio's DUNE 3 plugin which has always been rock solid here across multiple DAWs and operating systems.

 

[BobF]

It would be best to create a support ticket and attach the problem report.

 

[Teksonik]

Thanks but I posted to get feedback from the user base on how stable FSP is for them when working with third party plugins. If it's a fairly common problem that's one thing and points to FSP as being the potential problem but if it's rare it points to being a possible system specific issue. For the record I've been an alpha and beta tester for several DAWs and a lot of plugins. I will submit a support ticket at some point but I've never dealt with Fender support so don't know how responsive they are. These days it's not uncommon for support from some developers to be glacier slow at best and non-existent at worst. Again the problem report generated for the crash shown above is empty, (zero bytes) so it's not going to do the support team much good.

 

[Teksonik]

Oh and the crashes normally happen when creating presets for the plugins not when just using them in a project. Click somewhere on the plugin UI and FSP just shuts down so that would be the test criteria. It's very random and I've not been able to force a crash to happen.

By the way is there some "correction" algorithm going on with this forum? For example the word "shut" above shows as shuts in my post.

 

[lokeyfly]

Thanks but I posted to get feedback from the user base on how stable FSP is for them when working with third party plugins.

Crash issues due to plugin or preset opening will most likely point to requiring a full reinstall of those problematic plugins, their location, or even re installing Studio Pro. It sounds like a stability issue when such random issues like you're experiencing occur.

If it's a fairly common problem that's one thing and points to FSP as being the potential problem but if it's rare it points to being a possible system specific issue.

There's no common FSP problem I've seen. Your best bet is what BobF suggested. Support will better be able to assess what is going on with your computer, or location of those plugins.

I've had Dune 1, 2, 3.5 and its never had a single incident yet. Not in Win7, 8, 10, or 11.

You may want to clear your Plugin Manager in Studio Pro, then have it relocate all plugins. Still, I'd contact support, first.

 

[Teksonik]

Ok thanks, that's one report. I'm trying to get more feedback from the user base. This issue does not just occur with DUNE 3 but other synths as well.

As I said DUNE has always been rock solid here across multiple DAWs and operating systems going back to the very first version. So it's not likely the cause. It's not an issue with the plugin manager. More likely it has something to do with graphics calls since the crashes occur when clicking on an element of a synth's UI.

I also noticed there was a problem log generated on my backup studio system which I don't use very often so it's not just occurring on one system.

I will at some point submit a support ticket but I'd like to gather more information first. The more I can give to support the better the chance they'll be able to find a solution or at least the cause. Having your DAW just shut down without warning right in the middle of a session is a non-optimal situation.

I have reported the issue to Synapse Audio's developers but again I don't think their plugin is the cause since it occurs with other plugins as well.

 

[BobF]

The reason I suggested Support is that they are equipped to help narrow things down ...

My own experience is that I've *never* experienced what you describe - going back to V2 or 3. I remember from V4.5 and later better.

I have seen a few reports about plugs not doing well with UI scaling, so maybe that is something you look into.

 

[tulamide]

So do others have issues with crashes while working with third party plugins?

No.

 

[Sebastian Holtzer]

Oh and the crashes normally happen when creating presets for the plugins not when just using them in a project. Click somewhere on the plugin UI and FSP just shuts down so that would be the test criteria. It's very random and I've not been able to force a crash to happen.

By the way is there some "correction" algorithm going on with this forum? For example the word "shut" above shows as shuts in my post.

No, sorry i created a few Presets and had no issues but i had rendering issues in 7.2.3 that i havn`t tried out in FSP8. The rendering issue could be related to bigger projects. You can find more here: https://studiooneforum.com/threads/ploetzlich-auftretendes-problem.1735/

 

[Teksonik]

Okay I've submitted a support ticket or at least I think I did. It said the ticket was created but I've not yet received the customary auto response "your ticket number xxxx has been opened" that usually comes after submitting a ticket with other developers. When I go to check the ticket I get "You don’t have any open tickets right now."

I did receive a "Welcome to PreSonus Audio Electronics" email asking me to start (yet another) account. I tried logging in with my old Presonus account but it didn't work. So I don't know what's going on. If I don't see anything by tomorrow I'll submit it again. Sadly it has been my experience lately that with larger developers especially, support has been spotty at best. We're not off to a great start with Fender support.

EDIT: Oh it gets better. Trying to log in to Zendesk: User account..... from identity provider......does not exist in tenant 'Fender' and cannot access the application 'presonus.zendesk.com'(Presonus - Zendesk) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

God how I hate support ticket systems.

 

[Teksonik]

Clicking on View Ticket just takes me back to the Support screen. Open Tickets just tells me "you don't have any open tickets. So no support for me. Any other suggestions?

 

[Gerran]

Support is usually responsive within a (business) day or two in my experience. As far as I know, you don't need to login to zendesk, that's probably their backend system that's porting to the user end through the my.fender.com platform. If I recall correctly it took a little while for a ticket to show up in the list. Give it a little time, support will get to you I'm sure...