Unable to login to my Presonus account

[mbratch]

I'm not sure where else to post this issue and hoping someone can point me in the right direction.

I have been using StudioOne 3 for some time and I just switched to a new PC. It is asking me to enter my registration key again, which I do, but then it gives me a "301" error, whatever that means.

So I attempted to login to the presonus.com website and it seems to recognize my login name and password (it doesn't give me an error) but it only takes me right back to the login screen. I've tried clicking the "trouble logging in" link which is supposed to send me something in the email but I get nothing. Sadly, I don't see a way to contact Presonus unless I've logged into my account.

Anyone have any ideas on how to work through this?

Thank you!

Mark

 

[OutrageProductions]

Since Presonus SO has come under the Fender brand, you could try the same credentials to login to myfender.com and see if your account was migrated.

 

[Lukas]

Welcome to the forum!

So I attempted to login to the presonus.com website and it seems to recognize my login name and password (it doesn't give me an error) but it only takes me right back to the login screen.

There's no PreSonus Studio One anymore.

You would have to login to https://my.fender.com - but that's probably where you got redirected to from the presonus.com login.

 

[mbratch]

Welcome to the forum!


There's no PreSonus Studio One anymore.

You would have to login to https://my.fender.com - but that's probably where you got redirected to from the presonus.com login.

The Presonus site is weird. Their login page doesn't immediately redirect to the fender.com page. Even if you click on "having trouble logging in" (or whatever their text is) it goes to a presonus page asking for an email so they can send you a code. It does go to the fender.com login when going down the support links, though. I already have a fender.com account and can access it. So... what happened to my Studio One app license?

 

[OutrageProductions]

I already have a fender.com account and can access it. So... what happened to my Studio One app license?

If you can login there, then that is where you should ask the question.
We're just a user group and can't answer that for you.

 

[Crossinger]

A shot in the dark: since your Avatar image shows you with a guitar, did you have a Fender account before? (meaning: you had a Fender account for your guitars, and a Presonus account for Studio One?). In this case: the Presonus account was migrated to Fender.com, but not necessarily merged with your existing Fender account.

1. Try to login with your Presonus credentials on my.fender.com.
2. Iirc they changed the password policy and might ask you for a more secure new password
3. If everything fails, then it is unfortunately a case for the Fender support.