Unable to create a support ticket

[coro]

hey all

since a while I'm currently unable to create a support ticket

1- I first get this error

and then if I try to login from MyPresonus again I get this error it forces me to verify my Microsft account but my actual MyPresonus email is gmail

any idea?

 

[coro]

@Trucky any idea how to solve this?
Thanks!

 

[Gerran]

Did you try using an in private / incognito browser window, disabling any add blockers you might have running for that session?

 

[coro]

Tried, but no luck.
Also I'm strangely not able to hear anything from headphone 2 so I deffo need to get in touch with them

Thanks for chiming in Ger

 

[Gerran]

Too bad. You are trying to add the ticket straight from the website https://my.presonus.com/support/open while logged into your myPreSonus account I assume? I have no further suggestions, sorry. I hope you'll be able to solve it soon!

 

[coro]

Too bad. You are trying to add the ticket straight from the website https://my.presonus.com/support/open while logged into your myPreSonus account I assume? I have no further suggestions, sorry. I hope you'll be able to solve it soon!

indeed from there.
But there must be a way to get in touch with them
@Lukas Is there any Presonus employee here in the forums by any chance?

 

[Vocalpoint]

indeed from there.
But there must be a way to get in touch with them
@Lukas Is there any Presonus employee here in the forums by any chance?

Can tell with 100% certainty that logging a ticket does not require any Microsoft sign-in whatsoever.

Where ever you are coming into your Presonus account - it is not the right spot.

I just did a hard logout of my account and then did the following:

Then...

And finally...

No muss. No fuss.

VP