Two Logins, Presonus and Fender, needed to get Support Ticket

[NoTimeForThoughts]

Here's what's up with this,
You got to log into the Presonus Support before you can see your ticket. They will send you an email back after you file a support ticket in Fender saying:

"
Please log into your my.fender.com account and go to "Support." Here you can view and reply to your ticket.

To review the status of your request, your ticket history, or add additional comments to your support ticket, follow the link below for instructions.
"
However that won't work if you aren't logged into Presonus:
https://connect.presonus.com/

Cause if you are only logged into Fender's site at my.presonus.com, where you, you know, register your interface or other device from Presonus...
You will be deceived into thinking you don't have a ticket for support open at all

 

[Gerran]

You seem to have reached a dead end in the internet. For some months back my.presonus.com was merged into my.fender.com and all users should have been notified and asked to merge their accounts (it was quite the event, there were lots of failures reported).
I'd file a ticket (no sarcasm here) at your my fender account, asking how to merge your presonus and fender accounts now. It used to be prompted when signing into my.presonus, but that seems to be in the past..