• Hi and welcome to the Studio One User Forum!

    Please note that this is an independent, user-driven forum and is not endorsed by, affiliated with, or maintained by PreSonus. Learn more in the Welcome thread!

Solved Studio One v6 major issues (nahimic audio driver issue)

Trucky said:
Good to hear that PreSonus Tech Support is now working the case with you.

I've seen others on the Internet having issues (black screen, crashing, etc.) with the GPU you're using.

Have you contacted AMD support regarding the issue you're having?

What monitors are you using?

What screen resolution and scale settings are you using for each of your monitors?

Have you tried swapping monitors?
Click to expand...
2560 x 1440 scale 125% (both monitors). Just tried 100% and turning off DPI and that didn't help

Main monitor is BenQ GW2765, 2nd monitor is AOC Q27G2G3R3B - had them both for a few years

I've not contacted AMD because I'm not sure the issue is with the card. Again, I've had it for a while and hadn't updated the driver for a while (I did update it after having these issues but it didn't make any difference). It's still an option to get back in touch with them.
 
Vocalpoint said:
What exactly are some of these mystery plugins?

And - what is "Win 11 Home 10.0.2600" in your signature?

Not familar with that build number...

VP
Click to expand...
That's what comes up in sysinfo

I haven't tried all my plugins but fabfilter Pro Q3/4, Pro MB, Pro L2, TB Proaudio DSEQ3 and Oxford Drum Gate all cause the issue.
 
lokeyfly said:
How do you mean tried to remove Pro Q3? Not that Peo Q3 was the initial culprit. It likely wasnt, but then you tried removing that plugin.

Pro Q3 is Fabfilter. Since this is occuring on various plugs and mfg's, it sounds as though things were reliable until they suddenly weren't. As you stated, the past week. It does sound like a fresh re install of you're plugins and Studio One are in order. No, its not a v6 major issue. When you changed you monitor(s) to 50 Hz, did you also try adjusting resolution? Have you tried to go back farther to an install date, prior to some major re install that occurred on your computer?
What is the free space remaining on your C: drive show (perscentage). Something has obviously become unstable by some change you may have tried. It could be as subtle as loading a peripheral with an older OS driver. Even a mouse. Once things become unstable in this way, its not going to become some easy fix by support.

Yes, its sounding more and more like a re install, and going over your PC on a whole.
In the mean time, need those above answers.
Thanks.
Click to expand...
I mean removing Pro Q3 by going to the insert list and removing from drop down menu. But it's actually not just removing, it's anything, the session actually hangs as soon as it opens

I've tried removing settings (as per Presonus tech support suggestion) but that didn't help. I also donwloaded v7 demo and that did the same thing.

I haven't tried changing monitor refresh to 50hz but could give it a go tomorrow although 60hz is the native refresh rate of my monitors. And it's been working fine for years at 60hz.

Logic dictates that something has happened a couple of weeks ago but not anything that I did consciously. Some of my stuff auto updates so it's not impossible that's the issue but I struggle to think what it could be.
 
Trucky said:
@darren - I gave this link to you earlier regarding the issue with the Win 11 Home 10.0.260 OS release you're running.

Please read the 10/10/2023 REMINDER in this document again...

November 14, 2023—KB5032192 (OS Build 22000.2600)
Click to expand...
I did read it (honest) but wasn't sure if it was relevant to me. I've checked again and I have Windows 11 version 24H2, build 26100.4351.

I'll update my signature accordingly but think that means I haven't reached "end of service".

I do notice I have an update available (2025-06 Cumulative Update Preview (KB5060829) so will download and install that just in case it makes a difference.
 
Craig Anderton said:
Check the monitor refresh rates. I used to have problems with a dual-monitor system until I set the refresh rate for both monitors to 50 Hz. I have no idea why that worked, or whether it applies to your situation.
Click to expand...
I couldn't see how this would make a difference but I'm willing to give anything a go at the moment (!). Unfortunately same issue at 50hz but thanks for the suggestion.
 
@darren
Adrenaline 25.6.1, in your sig, is that the full Radeon package?
I was reading on another forum that getting rid of all the bloatware in these Video card driver packages helped.
Google info on how to install only the bare bones drivers, apparently it helped on some systems.
It may help, obviously as folk do not know your setup we can only make suggestions.
Hope you get it sorted tho'

Regards
 
sintil8 said:
@darren
Adrenaline 25.6.1, in your sig, is that the full Radeon package?
I was reading on another forum that getting rid of all the bloatware in these Video card driver packages helped.
Google info on how to install only the bare bones drivers, apparently it helped on some systems.
It may help, obviously as folk do not know your setup we can only make suggestions.
Hope you get it sorted tho'

Regards
Click to expand...
Thanks, yes it's the full package. tbh this started happening when I was still running a 2024 edition of the Adrenaline driver because I hadn't updated it. So I don't think this is the issue but I updated it anyway to the latest version in my signature but that hasn't helped.
 
darren said:
Ok, here's a possible breakthrough based on #5 in my last post.

I have dual monitors (should I have mentioned that?) and I've just pulled out the cable on my second monitor so the plugins open up on my main screen.

And now they work.

So, I need to investigate further but looks like it may be a faulty cable or some other dual screen related issue.
Click to expand...
This is what made me think about the drivers.
I believe your motherboard has only one HDMI socket, otherwise you could have taken out the GPU and tested with the onboard intel HD 770 driver, or whatever they call it these days.

Anyway as you say it appeared out of the blue and I'm not really helping by throwing up things you already have put to bed.

Best regards
 
sintil8 said:
This is what made me think about the drivers.
I believe your motherboard has only one HDMI socket, otherwise you could have taken out the GPU and tested with the onboard intel HD 770 driver, or whatever they call it these days.

Anyway as you say it appeared out of the blue and I'm not really helping by throwing up things you already have put to bed.

Best regards
Click to expand...
Yes, my motherboard only has one hdmi so I can't really test the dual screens with it. I'm happy for anybody to throw things at me because I'm willing to try anything at the moment.
 
@darren
There is the possiblity of the thunderbolt ports, which I have never configured so I could not advise about and wouldn't want to,
but if you are up to speed on configuring Bios you might be able to try it. I assume the settings would be done in the Bios having never done such a task.

The spec for your Mobo from the Asus site.

GRAPHICS
1 x HDMI® port**
2 x Intel® Thunderbolt™ 4 ports (USB Type-C®) support DisplayPort 1.4 and Thunderbolt™ video outputs
* Graphics specifications may vary between CPU types. Please refer to www.intel.com for any updates.
** Support 4K@60Hz as specified in HDMI 2.1.

This is not easy and I imagine frustrating, maybe Presonus are the best people to manage this.

Best regards.
 
darren said:
I did read it (honest) but wasn't sure if it was relevant to me. I've checked again and I have Windows 11 version 24H2, build 26100.4351.

I'll update my signature accordingly but think that means I haven't reached "end of service".

I do notice I have an update available (2025-06 Cumulative Update Preview (KB5060829) so will download and install that just in case it makes a difference.
Click to expand...
I uninstalled the most recent windows "quality" updates to take me back to Build 26100.4061 in case there was something there that was causing the issue. But no joy unfortunately

@sintil8, hmmm I do have a thunderbolt port (no longer used for my old 2626) but not sure I want to go down that road tbh as even if I could get it to work, it's not really an option going forward as I do want to use the AMD card.

Thanks to everybody for trying to help me on this one. Unless Presonus can help diagnose the issue (because it only happens with S1) I may just have to be single monitor for the time being.
 
Its frustrating, and you're handling it well. Stick-to-it-ivness accounts for a lot. It seems to me, the dual monitor issue could be weeded out, by re booting, and configuring windows for one monitor. Then see if all plugins behave. Make sure you try either or other cables. Just offering another offering.
 
Vocalpoint said:
AND the resolution.

Studio One is designed for Standard HD (1920x1080p) @ 60hz.

VP
Click to expand...
Wrong. I am on 2560 x 1440 and 144 Hz refresh rate. All works perfectly here. But then again Mac problems seem to be far fewer.
 
Jemusic said:
Wrong. I am on 2560 x 1440 and 144 Hz refresh rate. All works perfectly here. But then again Mac problems seem to be far fewer.
Click to expand...
What does your response have to do with the OP? Who has a......

Signature​

PC (Intel i9-12900K, ASUS ROG MAXIMUS Z690 HERO, NVMe drives, 32GB RAM)
GPU: AMD Radeon RX 6700 XT Adrenaline 25.6.1
Studio One 6.6.4.102451 Win x64 (Built on Oct 4 2024)
RME UFX III 08.01.25, v1.00, HW revision 20
Windows 11 version 24H2, OS Build 26100.4351

What we're you implying? All works perfectly from everyone assisting here. Was that some sort of decades old, Mac is better stance? I don't get that as assisting in any way. Perhaps I just missed the point.
 
Jemusic said:
Wrong. I am on 2560 x 1440 and 144 Hz refresh rate. All works perfectly here. But then again Mac problems seem to be far fewer.
Click to expand...
FWIW, I run a 3 monitor system on Windows 11 with 2 different screen resolutions (1 x 4K, 2 x standard HD (1 is touch)) with absolutely no difficulty. From reviewing the posts in this forum and at Presonus, I would say there are FAR more problems associated with Mac systems than there are on Windows. Especially going back to the early release of S1 version 7. The Mac world is definitely subject to a lot more "flux" these days.
 
The point is that Vocalpoint stated that Studio One is designed to work at 1920 x 1080 and 60 Hz. I am pointing out that is incorrect. It works at a lot of resolutions actually including the one mentioned in my post. (And the one's mentioned in AAV's post) 1920 x 1080 is a pretty average res in comparison. I have experienced the opposite with Mac issues. None, even with the first V7 releases. And the use of multiple audio interfaces at once is a very cool feature.
 
Last edited:
darren said:
I uninstalled the most recent windows "quality" updates to take me back to Build 26100.4061 in case there was something there that was causing the issue. But no joy unfortunately

@sintil8, hmmm I do have a thunderbolt port (no longer used for my old 2626) but not sure I want to go down that road tbh as even if I could get it to work, it's not really an option going forward as I do want to use the AMD card.

Thanks to everybody for trying to help me on this one. Unless Presonus can help diagnose the issue (because it only happens with S1) I may just have to be single monitor for the time being.
Click to expand...
@darren
I was suggesting the motherboard/cpu as a route to check if it is the GPU causing the difficulties, pity you can't borrow an Nvidia card to see if that is a better fit with your motherboard?

Anyway, one monitor with everything working was the norm at one point and at least you can move on to doing something productive on the music front.
The force is strong with this one. :)

Best of regards
 
Just a quick update as I "swapped" my monitors this morning to see what would happen ...

I made my 2nd monitor my 1st monitor by setting it as the main monitor in windows. When I did this, exactly the same thing happened, i.e. when I had everything open on my main monitor (previously the 2nd one) then it worked fine but as soon as I moved a plugin window to the 2nd monitor (previously the 1st) then S1 hung when I re-opened the plugin window.

I guess that means it's not a cable/monitor issue but doesn't really help beyond that.

@sintil8 - one monitor to rule them all
 
One last thought did you do a clean install of the Adrenaline 25.6.1 package when you last updated?
Can someone confirm the following, it's been a while since I had Radeon GPU installed.
By a clean install I mean used this...


If you follow through on this, Windows should install a Vanilla set of drivers to start with. A basic, generic VGA driver, which will result in a lower display resolution and potentially slower performance. ( a quick reset to a higher resolution should be available in windows )
You could run a test at this stage, before reinstalling the Adrenaline 25.6.1. See if the problem persists in that state.
Don't know if it will tell you anything, but if it has no change to the issue you will know that the system has had a fresh start.
If no difference just reinstall Adrenaline, or use the roll back option as suggested from the above link.

Hopefully someone with current knowledge of AMD Radeon cards can confirm this process?

@darren
You gonna throw the other monitor into Mordor ;)

Regards
 
Last edited:
You must log in or register to reply here.
Back
Top