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Solved Studio One v6 major issues (nahimic audio driver issue)

darren

darren

Member
Hi

I know many people have moved on v7 but I'm still on the latest version of v6 and been quite happy as it's stable for me and there's nothing in v7 which really appeals.

I lied. it has been stable up to now but in the past week or so then pretty much all my songs and projects are crashing studio one. The issue seems to be that plugin GUIs stop working and if I try and remove those plugins, or delete the track with those plugins, or even close the song/project then studio one hangs.

I'm talking about songs/projects that I've been happily working on for weeks or song/projects which I'm opening from a few months ago. I'm not sure there's a specific plugin set that is the problem but I've noticed this, for example, with Pro Q3, Pro L2 and Oxford Drum Gate. These are plugins which I've been using for years without a problem.

I've updated my graphics driver (just in case) but that hasn't helped.

I have reached out to Presonus support but just wondered if anybody else was having similar issues?

Studio One 6.6.4.102451 Win x64 (Built on Oct 4 2024)
Windows 11
RME UFX III
 
Welcome to the Forum!

Please update your signature (see link and example in mine) with your system specs which can help in identifying the issue.

I'm running Studio One Pro 7.2 now but the only crashes I had with Studio One 6.6.4 were related to outdated plugins.

What's the startup message Studio One displays after you've had the crash?

Check out the following troubleshooting tutorial related to this issue...

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I've updated my signature with some more specs so hopefully that helps.

I've done a lot more diagnostics this morning and unfortunately this is the worst sort of problem because it's not consistent.

1. Sometimes S1 crashes as soon as I insert a plugin but most of the time the issue is when I re-load a song/project that I've saved. A plugin can be working fine but when I save and re-load it then the plugin GUI either isn't there or is static, i.e. doesn't respond to any signal going through it. Here's a picture of the screen with the Oxford Drum Gate and as you can see the GUI has disappeared when I've re-loaded it (and S1 has crashed).

ODG GUI gone.png


2. It doesn't always crash even if I re-do exactly the same steps.

3. If a song/project causes this problem when I open it then the only way to recover it is to start S1 with vst3 disabled, remove the plugin that seems to be causing the problem and then re-start S1 without any options.

4. Once the song/project is "in trouble" then doing anything to it, e.g. removing the plugin, removing the track, saving the song/project crashes S1.

5. This started about a week ago and I haven't done anything to my PC although it's possible that something has auto updated (not S1 or my plugins). I did update the graphic driver yesterday in case that was the problem.

6. Still no reply from Presonus to my support ticket. They're normally quicker than this but I haven't contacted them for a while.

7. This doesn't seem plugin specific, i.e. it's happened with the fabfilter plugins and the Oxford Drum Gate but mainly because those were the ones I was using.
 
Unfortunately nothing useful except it does let me create a diagnostic report.

I realise when I say "crash" what I actually mean is that it hangs and I have to go into windows task manager and end the studio one process.

Up until a week ago I'd say this happened maybe once a month. Now it's happening pretty much every time I try and use S1. I have no idea what changed
 
darren said:
I realise when I say "crash" what I actually mean is that it hangs and I have to go into windows task manager and end the studio one process.
Click to expand...

Crash vs hang are two different things. Crash is obvious. But a hang can have multiple vectors.

What do you see in Reliability Monitor OR in the Even Viewer when these "hangs" occur.

Is your network connectivity stable when using some of these plugs that might be phoning home every so often to check authorization?

When was everything just fine vs not fine?

And has this PC been optimized for core parking etc in Win 11?

VP
 
Another thing you might check for is changes in hardware. Even something as simple as an intermittent USB hub can cause bizarre behaviors.
 
Thanks for the suggestions. Nothing really from the reliability monitor or event viewer although (interestingly) there's only one entry in the reliability monitor for the past few days even though it's hung tens of times as I've tried different things. However, as a result of other entries I have ...

o removed Asus armory crate
o removed bonjour service
o updated ilok
o tried without corsair icue

None of those seem to have worked.

Here are some other things I've noticed or answer to questions above:

1. Everything was fine up until about 10 days ago when I noticed that a song I was working on kept hanging when I opened it and nothing was on the Pro Q3 GUI even though it was an open window. If I tried to close that window or remove Pro Q3 then it hung. I haven't changed any hardware (except monitors) and I can't remember updating anything although it's possible something auto updated.

2. If I disable vst3 support then the songs open and play fine (without the inserts).

3. If I open without vst3 support, close the plugin windows then re-open the song with vst3 support then it plays fine. But as soon as I open a plugin it hangs, i.e. the sound continues but the GUI isn't moving and the only control that works is the space bar to stop/start things. Eventually that stops.

4. On further experimentation it seems that only certain plugins cause it to hang but that isn't restricted to one plugin developer or one type of plugin. For example, Fabfilters plugins, Oxford Drum Gate and DSEQ cause a hang whereas Standard Clip and the Tone Projects plugins don't. If I use the mini controls in the insert bar then that works fine but if I try and open the GUI then it hangs.

5. Therefore this feels like some kind of graphics issue but I hadn't updated the graphics driver since November and I updated it a couple of days ago and nothing has improved.
 
Ok, here's a possible breakthrough based on #5 in my last post.

I have dual monitors (should I have mentioned that?) and I've just pulled out the cable on my second monitor so the plugins open up on my main screen.

And now they work.

So, I need to investigate further but looks like it may be a faulty cable or some other dual screen related issue.
 
darren said:
Unfortunately nothing useful except it does let me create a diagnostic report.
Click to expand...
Did you send it to PreSonus Support?
This provides key information for them to diagnose problems.
 
Trucky said:
Did you send it to PreSonus Support?
This provides key information for them to diagnose problems.
Click to expand...
Yes, I opened a support ticket on Thursday and sent them them the diagnostic reports (plus some more yesterday). However, I've yet to hear back from them which is kind of unusual in my experience. I haven't contacted them since last October so I don't know if they've changed their support arrangement since then.
 
I've not investigated this further and have just run with the one screen. I got behind on stuff I needed to do so have been heads down on that.

But I noticed that my support ticket to Presonus (started Thursday) is still open without any replies. I also notice that it's now a question in the knowledgebase. Did I miss something about Presonus changing their support arrangements or was it always like that? And did I miss something about their response times to support tickets because I don't think I've ever waited longer than 24 hrs for some kind of reply even if it was just the boilerplate troubleshooting type stuff?
 
I encountered instances where a combination of two certain plugins would cause these kinds of issues.
For instance there were some earlier versions of Outobugi Plugins that could not be side by side with UAD Plugins in the same song at the same time. One OR the other was no problem, but not together. Opening one of the plugins after the other one caused a crash.
Recently there was also a version of AOM Invisible Limiter (v1.18.0) that had the same issue with UAD Plugins.

So I'd recommend to try to remember if you've updated some plugins lately and try to find out if there is a similiar combination issue causing your songs to crash.
 
Just a quick update to say that Presonus tech support are on the case but we haven't been able to solve it. Tried lots of different things including changing video cable, re-installing v6, trying v7 and it's all still a bit of a mystery.

We have narrowed down the thing which causes the hang though which is if I open certain plugins on the 2nd monitor then it immediately hangs. So, if I move window from 1st monitor to 2nd monitor it still works but if I close the window and then reopen by double clicking then S1 immediately stops responding.

I've tried on a brand new song with just one audio track and one plugin so it's not to do with some kind of conflict between different plugins.

Not all plugins cause the issue but the plugins that do aren't from one manufacturer, haven't been recently updated and I've been using them with no problem for years. If I open an old session (song or project) which I happened to have saved with the plugin window open on the second windows then it hangs as soon as it opens.

Still a mystery and, for real work, I'm just pulling the cable out on the 2nd monitor and using one screen.
 
Good to hear that PreSonus Tech Support is now working the case with you.

I've seen others on the Internet having issues (black screen, crashing, etc.) with the GPU you're using.

Have you contacted AMD support regarding the issue you're having?

What monitors are you using?

What screen resolution and scale settings are you using for each of your monitors?

Have you tried swapping monitors?
 
darren said:
Not all plugins cause the issue but the plugins that do aren't from one manufacturer, haven't been recently updated and I've been using them with no problem for years.
Click to expand...

What exactly are some of these mystery plugins?

And - what is "Win 11 Home 10.0.2600" in your signature?

Not familar with that build number...

VP
 
Check the monitor refresh rates. I used to have problems with a dual-monitor system until I set the refresh rate for both monitors to 50 Hz. I have no idea why that worked, or whether it applies to your situation.
 
Craig Anderton said:
Check the monitor refresh rates. I used to have problems with a dual-monitor system until I set the refresh rate for both monitors to 50 Hz. I have no idea why that worked, or whether it applies to your situation.
Click to expand...
AND the resolution.

Studio One is designed for Standard HD (1920x1080p) @ 60hz.

VP
 
darren said:
1. Everything was fine up until about 10 days ago when I noticed that a song I was working on kept hanging when I opened it and nothing was on the Pro Q3 GUI even though it was an open window. If I tried to close that window or remove Pro Q3 then it hung. I haven't changed any hardware (except monitors) and I can't remember updating anything although it's possible something auto updated.
Click to expand...
How do you mean tried to remove Pro Q3? Not that Peo Q3 was the initial culprit. It likely wasnt, but then you tried removing that plugin.
darren said:
2. If I disable vst3 support then the songs open and play fine (without the inserts).

3. If I open without vst3 support, close the plugin windows then re-open the song with vst3 support then it plays fine. But as soon as I open a plugin it hangs, i.e. the sound continues but the GUI isn't moving and the only control that works is the space bar to stop/start things. Eventually that stops.

4. On further experimentation it seems that only certain plugins cause it to hang but that isn't restricted to one plugin developer or one type of plugin. For example, Fabfilters plugins, Oxford Drum Gate and DSEQ cause a hang whereas Standard Clip and the Tone Projects plugins don't.
Click to expand...
Pro Q3 is Fabfilter. Since this is occuring on various plugs and mfg's, it sounds as though things were reliable until they suddenly weren't. As you stated, the past week. It does sound like a fresh re install of you're plugins and Studio One are in order. No, its not a v6 major issue. When you changed you monitor(s) to 50 Hz, did you also try adjusting resolution? Have you tried to go back farther to an install date, prior to some major re install that occurred on your computer?
What is the free space remaining on your C: drive show (perscentage). Something has obviously become unstable by some change you may have tried. It could be as subtle as loading a peripheral with an older OS driver. Even a mouse. Once things become unstable in this way, its not going to become some easy fix by support.
darren said:
If I use the mini controls in the insert bar then that works fine but if I try and open the GUI then it hangs.
Click to expand...
Yes, its sounding more and more like a re install, and going over your PC on a whole.
In the mean time, need those above answers.
Thanks.
 
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