Question About Upgrading

[Larry Jones]

I've used Studio One Pro since version 3. My current version is 7. The Fender site seems to say that any previous version qualifies me for the upgrade price, but the Fender shop blocks me from checking out -- no explanation. I have a bad feeling about this -- Fender has not responded to my inquiry, so I'm hoping someone here might be able to tell me what the problem might be. I've tried to make this purchase for two days now on three different computers. with and without ad blockers, logged in and not logged in. Thanks for any info.

 

[FinalGod]

Have you migrated your PreSonus account to a Fender account?

If not, that might explain the issue. Your existing Studio One Pro 7 license may not be associated with your Fender account, so the Fender shop might not recognize you as eligible for the upgrade.

I'd check whether your Studio One license is listed in your Fender account before trying anything else.

 

[Larry Jones]

Have you migrated your PreSonus account to a Fender account?

If not, that might explain the issue. Your existing Studio One Pro 7 license may not be associated with your Fender account, so the Fender shop might not recognize you as eligible for the upgrade.

I'd check whether your Studio One license is listed in your Fender account before trying anything else.

My stuff is all listed in my.fender.com, so I guess I'm all migrated. Thanks for the tip!