Quantum HD 8 will not receive firmware updates

[willpadgett]

I've had lots of issues with updating the firmware on this thing over the years, but today, it's completely stumped me.

I see a new version of UC is out, with Fender in the name, and the connection between my physical HD8 interface & the UC software was for some reason broken today (no meters in UC, no ability to route anything, can't control volume outputs, etc -- but inputs still work in my DAW)

So I grab the new UC, install it, make a Fender account, sign in, and I'm left with this. I see no way to update the firmware as a result, so I can't even open the virtual mixer app itself.

UC will not update firmware to HD8

Any advice?

Thank you!

 

[tpittman]

I've had lots of issues with updating the firmware on this thing over the years, but today, it's completely stumped me.

I see a new version of UC is out, with Fender in the name, and the connection between my physical HD8 interface & the UC software was for some reason broken today (no meters in UC, no ability to route anything, can't control volume outputs, etc -- but inputs still work in my DAW)

So I grab the new UC, install it, make a Fender account, sign in, and I'm left with this. I see no way to update the firmware as a result, so I can't even open the virtual mixer app itself.

UC will not update firmware to HD8

Any advice?

Thank you!

This sounds so familiar. I purchased a brand new Quantum ES4. Had it all connected (cables) but could not link to Computer. After much fussing around I was finally able to connect to computer however, most of the Interface was working but some things not working (like the alt 3/4 output) So I looked around on Fenders / Presonus site and found the legacy drivers for UC. My mac mini on this small set up is an 2014 with Monterey on it. I am thinking that may have been part of the issue.

Finally after much more messing around got it all working however, in UC it's telling me there's an UC update, so I did and it screwed things all up. After much more fussing around I got it back to where it is working. It still tells me to update UC. I am not doing that again as everything is working as intended. I probably should have sent a support ticket (and probably still should) to address the constant update UC message.

So, long story short, I don't have any good info for you other than to keep trying or get a ticket to support. I spent a good 4 hours working on this to get it going. Should have taken 10 - 20 minutes.
I am sitting here wondering how much of this is Fender and how much the old Computer I have the interface hooked to
may be causing issues. I know on this interface there is a cut off as to what OS it needs to have. I'm right there at the edge. Anyways, hope you get it sorted quickly. It's a very frustrating thing for sure