Hopefully somebody can help me.

[JBMusic]

All of a sudden I need my product key to activate and I don't have it written anywhere. Also, I can no longer access my Presonus account because it says invalid email. Hopefully somebody can help me.

 

[Walt]

Try logging in at https://my.fender.com/ with the email and password that you set up with the Presonus account.

My understanding is that the Presonus accounts were automatically ported over to myfender when Fender assumed ownership. If you can log in, all of you products and keys should be there, as well as access to support.

 

[JBMusic]

Try logging in at https://my.fender.com/ with the email and password that you set up with the Presonus account.

My understanding is that the Presonus accounts were automatically ported over to myfender when Fender assumed ownership. If you can log in, all of you products and keys should be there, as well as access to support.

Well, I did that and it was a real mess for a while but things changed when I changed my password (in the Fender account). Then everything started working again. It shouldn't be this hard. I don't understand these vendors. Thanks for your help, Walt.

John B

 

[Walt]

It shouldn't be this hard.

I couldn't agree more!!! Once you survive the nonsense, FSP8 is a smooth ride!

 

[JBMusic]

solved

 

[k2347]

I have never had a problem with my info since I changed from Pro Tools HD to Studio One in 2017.Never had an issue logging in since then.

 

[Midiboy]

I have never had a problem with my info since I changed from Pro Tools HD to Studio One in 2017.Never had an issue logging in since then.

Same, but it definitely is an issue for some, so it's a legit issue.

 

[Vocalpoint]

Same, but it definitely is an issue for some, so it's a legit issue.

Agreed. It is only a matter of time until every user gets hit at least once by this...

VP