Difficulty using Fender support page

[Stuart Welwood]

Whenever I try to add a comment to an open support ticket, I can no longer see the conversation that went on up to that point. This is all that I see. I always end up working around the problem by making a copy of everything in the discussion first. Anybody else frustrated by this?

Also, be very careful not to press the Escape key at any time until after you send the comment. The window will close and your comment will be lost. This has happened to me at least three times. - s