Solved Cannot activate Studio One

[Santau]

It’s been a while since I used Studio One. I do have an active subscription. However when I booted up SO, I was asked to activate it again. When I tried the online option, it didn't work and so to did the second option and the third one with offline access. The error message I'm getting is something I don't understand and I opened a support ticket on the 6th of June and still haven't got a reply. I have attached the screen shot of the error.
Any advice how to get my copy of SO working again?

 

[apessino]

I had the same problem a while back - you have an old keychain entry that is failing to log in (perhaps you changed the password you use but did not update the keychain, or, as it was the case for me, I had a lingering keychain entry with an email address I lost access to last year.

It is telling you what to do: run Keychain Access, search for PreSonus and delete those stale entries. Log in again with your current credentials and S1 will be able to authenticate again.

 

[Santau]

Thank you for the suggestion. After I posted this, I changed the password on the webpage and just kept hitting the "activate" button until either I gave up or the system crashed and lucky for me it just logged in only after a couple of tries