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Presonus website rejects my previously valid login

N

nonchai

New member
I cant even login into my Presonus account today - apparently the password policy changed - now needs an Upper Case character in it. Yet it won't even let me reset my password using "Forgot Password" ( or "reset password" in order to change it as it says it doesn't recognise my user id ( email )

this is infuriating. I paid my subscription yet now it locks me out so I couldn't even cancel it if I wanted to!
 
Last edited:
Yep. A cluster....
 
reddit.png
 
I got the Fender merge message as well. I did manage to find my Fender password (hooray for password managers) and am able to acces all myPreSonus functions. Login remains a two step process for me:
1. Login with the original my PreSonus account credentials
2. Supply the Fender login credentials in the Fender merge message pop-up.
Login takes me back to the my PreSonus login, but autoloads on into myPreSonus after a few seconds of waiting.
No matter how often I've entered my Fender credentials, I still have to do both steps.

Hope this helps any of you to access your accounts...
 
This isn't affecting me in UK. Either it's fixed, or it's a geographically limited problem.
 
I think they are still working on it, so I assume right now it should be better. And depending on whether you have a Fender account and how you sign in there seems to be the erratic zone.
 
No problems logging in for me - then again - I do not have a Fender account either.

And judging by this mess - I don't want one either.

VP
 
Yes, it appears that it only affects those with a Fender account.
 
That's interesting, Ian - it did certainly look that way from other posts. Like VP, I've had no problem so maybe there is a geographical context too?
 
TimC340 said:
That's interesting, Ian - it did certainly look that way from other posts. Like VP, I've had no problem so maybe there is a geographical context too?
Click to expand...
That's what I was wondering. Earlier yesterday I saw people say they were having issues logging in and at that point I was in workspaces and actually accessed it from both work and home. However, when I attempted to access later yesterday evening, I was locked out and I was unable to make a Fender account for some unknown reason.
 
That must be infuriating. I hope you get it sorted quickly!
 
TimC340 said:
Yes, it appears that it only affects those with a Fender account.
Click to expand...

No, it goes wider than that. I do have a Fender account but with completely different email address so the accounts cannot have been linked. I solved it by creating a second Fender account with my Presonus email. Messy, and I'm sure it's not what they intended.
 
Davey said:
No, it goes wider than that. I do have a Fender account but with completely different email address so the accounts cannot have been linked. I solved it by creating a second Fender account with my Presonus email. Messy, and I'm sure it's not what they intended.
Click to expand...
Wider still, I cannot create a new Fender account. I'm on some sort of Fender login loop.
 
Probably stating the obvious, but I'm desperately trying to help as I can imagine the frustration...
Have you tried an in private / incognito browser tab to create the Fender account?
 
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