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Solved Updated PC to larger SSD and now Harmony Wizard needs activation...

Yoyo27983

New member
I recently updated my PC's SSD (WIn-10) to a 2TB drive. I cloned the drive. When I went to start Studio one to update it to 7.2, I saw that Harmony Wizard was showing it needed to be activated. I purchased and downloaded this on 4-2-25. I then went to the website to reactivate it and it asked for a license key which I do not have the original email. I also tried to give them my email address so they could look up my past purchases as directed on the website and it said it could not find my email address and that this lookup only worked on products purchased before April 2025. I am not sure how to get this re-activated. I also downloaded and installed S1 version 7.2, rebooted my computer and restarted S1 and it downloaded some other updates but still no joy with the Harmony Wizard. Would the license key be on the original drive where I could copy it off? Or does this have something to do with Bitlocker and TPM?

David
 
Hi David,

the "purchased before April 2025" thing is a limitation of our shop platform provider. Unfortunate, they currently don't offer a more convenient way to request the purchase data.

I've now re-sent your receipt. Let me know if you can activate HW now!

Lukas
 
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