Solved Studio One Crashes at startup retrieving product list (02/21/2025)

[chichogp]

For anyone having issues with Studio One crashing on startup after showing a "Retrieving product list" dialog here's what worked for me: Disconnect your computer, or block Studio One on your firewall if you can't afford to fully disconnect (if you don't know how look for a tutorial on youtube. You want to block the app itself from connecting). Don't touch your local settings otherwise, this looks like an issue on Presonus' end.

Edit: Don't forget to set everything back to normal once Presonus has sorted this out on their end, this is a TEMPORARY solution!.

 

[Lukas]

PreSonus IT is aware of it. It's being worked on.

 

[chichogp]

PreSonus IT is aware of it. It's being worked on.

Hope they can sort this out in the short term. In the meantime this is a good workaround, specially for the many people who are in the middle of a project or have a deadline and can't afford to wait.

 

[Trucky]

PreSonus IT has resolved this issue.